Shipping Policy

B2B Shipping Policy

At Enrosed, we strive for smooth and transparent delivery for our business customers. Because B2B orders often vary in volume, packaging, and destination, delivery and shipping methods are always coordinated in consultation with the customer .

1. Shipping regions

We deliver to business customers in Belgium, the Netherlands , and (upon request) other EU countries . Delivery outside the EU is possible upon request.

For a quote or consultation: hello@enrosed.com .

2. Delivery & shipping methods (in consultation)

The delivery method is determined together with the customer after ordering or receiving a quote. Possible options:

  • Collection (by customer or carrier) at agreed location and time

  • Shipping via a selected carrier (either Enrosed or customer arranged)

  • Pallet/volume transport for larger orders (if applicable)

3. Shipping costs

Shipping costs are not included in advance as standard , because they depend on:

  • volume/weight and packaging

  • destination

  • selected carrier and service (standard/express/pallet)

After selecting the correct method, the shipping costs will be calculated afterwards and confirmed to the customer.

4. Processing time

  • Orders/collections will be scheduled after payment has been confirmed and the delivery method has been agreed upon.

  • During busy periods (e.g. Valentine's Day, Mother's Day, end of the year ) processing and planning may take longer.

5. Delivery times

Delivery times depend on the chosen method (collection/transport) and the destination.

We always communicate an expected shipping or collection date after order confirmation.

6. Payment (B2B)

Payment can be made in two ways:

  • Via Royal FloraHolland auction (if applicable/agreed)

  • Directly via Enrosed (invoice/appointment basis)

The order will be processed after payment has been confirmed according to the agreed payment method.

7. Track & Trace

Upon shipment, you will receive (if available) a Track & Trace as soon as the package has been handed over to the carrier.

8. Delivery problems / Damage

If your shipment arrives damaged or there is a problem with the delivery:

  • Please report this within 48 hours of receipt via hello@enrosed.com

  • Please include your order number and attach photos of the damage (product + packaging)

9. Incorrect or incomplete address

The customer is responsible for a correct and complete delivery address .

Incorrect address information may result in additional costs (reshipment/return), which will be charged to the customer.

10. Uncollected or refused deliveries

When a shipment is refused or not collected and returned:

  • Costs for a new delivery/transport are borne by the customer.

  • Any refunds will be made according to the agreed B2B terms and conditions (taking into account costs and any depreciation).

11. Contact information

Email: hello@enrosed.com

Phone: +32 470 02 42 07