General terms and conditions

GENERAL TERMS AND CONDITIONS OF SALE FOR THE WEBSHOP

The consumer has the right to inform Entego BV that he or she is canceling the purchase, without payment of a fine and without giving a reason, within 14 days from the day following delivery of the product.

Company details:

Entego BV (trade name: Enrosed)
Deported Street 51/001
3890 Tessenderlo, Belgium
Tel: +32 470 02 42 07
Email: hello@enrosed.com
Website: www.enrosed.com
VAT number: BE0778308303

Article 1: General provisions
The electronic webshop Enrosed, operated by Entego BV, with registered office at Weggevoerdenstraat 51/001, 3890 Tessenderlo, Belgium, VAT 0778308303, offers its customers the opportunity to purchase its products online.
These General Terms and Conditions ("Terms") apply to all items and every purchase placed by the customer.

The customer accepts that these Terms and Conditions shall apply exclusively, to the exclusion of his own general or specific (purchase) terms and conditions, even if these stipulate that they shall apply exclusively.


Article 2: Price

All listed prices include VAT and all other taxes payable by the customer. If transportation, reservation, or administrative costs are charged, these will be indicated separately.
The price quoted refers exclusively to the items as described. The accompanying photo is for illustrative purposes only and may contain items not included in the price.


Article 3: Offer

Each offer is only open to customers residing in the European Union. The items are intended solely for normal private use.

Although the catalogue and website are compiled with the utmost care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date.
If you have any specific questions about, for example, sizes, color, availability, delivery time or delivery method, we request that you contact our customer service in advance (see article 12).

Enrosed is only obligated to a best efforts obligation regarding the accuracy, timeliness, or completeness of the information provided. Enrosed is not liable for any material errors, typographical errors, or printing errors.

The offer is valid while stocks last and can be changed or withdrawn by Enrosed at any time.

Enrosed is entitled to refuse orders or split deliveries without stating reasons.


Article 4: Online purchases

The customer has the option to purchase items from the range online.

The purchase is completed when the customer receives a confirmation email from Enrosed. The items will be delivered to the customer's home on the delivery date specified in the confirmation email.

The customer can choose between the following payment methods:

- via credit card
- via bank card
- via bank transfer
- cash on collection

If you have any questions or problems with your payment, please contact customer service at hello@enrosed.com or by phone at +32 470 02 42 07.


Article 5: Retention of title

The delivered items remain the exclusive property of Entego BV until full payment has been made by the customer.
However, the risk of loss or damage passes to the customer upon delivery. The customer agrees to inform third parties of Entego BV's retention of title if necessary, for example, to anyone who might seize items not yet fully paid for.


Article 6: Sanctions for non-payment
Without prejudice to the exercise of other rights available to Entego BV, in the event of non-payment or late payment, the customer will automatically and without notice owe interest of 8% per year on the unpaid amount from the date of default. Furthermore, the customer will automatically and without notice owe a fixed compensation of 10% of the amount in question, with a minimum of €25 per invoice.
Without prejudice to the foregoing, Enrosed reserves the right to take back items that have not been (fully) paid for.


Article 7: Complaints

Any visible damage and/or qualitative deficiency of an item or other deficiency in the delivery must be reported immediately, under penalty of forfeiture of all rights.


Article 8: Warranty

a. Legal guarantee (only for consumers)
Under the law of 21 September 2004 on the protection of consumers in the sale of consumer goods, consumers have legal rights.
Each item is subject to the statutory warranty from the date of purchase by (or delivery to) the first owner.
Any commercial warranty shall not affect these rights.

b. General
To make a claim under the warranty, the customer must be able to present proof of purchase.

For items purchased online and delivered to the customer's home, the customer must first contact hello@enrosed.com customer service, after which the customer must return the item at their own expense to Weggevoerdenstraat 51/001, 3890 Tessenderlo, Belgium.

Any defect must be reported within one month of discovery. After that date, any right to repair or replacement expires.

The (commercial and/or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, abnormal or incorrect use, use of the article contrary to the purpose for which it was designed, failure to comply with the instructions for use or manual, adjustments or modifications to the article, rough handling, poor maintenance, abnormal or incorrect use.

Nor does it apply to articles with a shorter lifespan or wear and tear articles.
Defects that manifest themselves after a period of 6 months following the date of purchase or, if applicable, delivery, shall be deemed not to be hidden defects, unless the Customer can prove otherwise.

The warranty is not transferable.


Article 9: Cancellation period

The provisions of this article apply only to customers who purchase articles online in their capacity as consumers:
The consumer has the right to cancel the purchase within 14 days of receiving the product, without penalty and without giving a reason.
Customers who wish to exercise their right of withdrawal must contact XXXXX customer service within 14 days of delivery and return the goods at their own expense to: Emre Ozturk, address: Weggevoerdenstraat 51/001, 3890 Tessenderlo, Belgium, within 20 days of delivery of the goods .


Goods with a sales price of 100 Euro or more must be returned to us by courier (DHL, Fedex, etc.).
Only items that are in their original and undamaged packaging, together with all accessories, instructions and invoice or proof of purchase can be returned.

Will not be taken back under any circumstances:
- used, soiled, damaged or incomplete items
- articles whose packaging (or part thereof) has been opened
- articles that are custom-made for the customer
- items that cannot be returned due to their nature
- items that have been ordered specifically for the customer.


Article 10: Privacy and cookies policy

For custom-made items, Entego BV agrees to use your information solely for the fulfillment of the agreement you conclude through your order and to send you non-binding information from Entego BV. If you also wish to receive information by email, please provide your email address.

We treat your information as confidential and will never share, rent, or sell it to third parties. You can request, correct, modify, or delete your information stored in Entego BV's customer list at any time, and you can refuse to allow Entego BV to use your information to send you information. Simply submit a written request to the address below: Weggevoerdenstraat 51/001, 3890 Tessenderlo, Belgium.


The customer is responsible for keeping their login information and password confidential. Your password is stored encrypted, so Entego does not have access to it.
Entego strictly complies with the Belgian law of December 8, 1992, regarding the protection of privacy in the processing of personal data. You can access all available data about you on Entego through your user profile for consultation, modification, or deletion.


The Entego website uses cookies. Cookies are a standard internet technology that allows certain information to be stored and retrieved on the user's system. Cookies cannot be used to identify individuals; a cookie can only identify a machine. Every internet user can configure their computer to reject cookies. If your computer does not accept cookies, you may experience problems during the ordering process. If this is the case, please contact us so we can process your order.
Entego keeps online (anonymous) visitor statistics to see which pages of the website are visited and to what extent. If you have any questions about this privacy statement, please contact us at hello@enrosed.


Article 11: Affectation of validity - non-waiver
If any provision of these Terms is declared invalid, illegal or void, this will in no way affect the validity, legality and enforceability of the other provisions.

Failure by Entego at any time to enforce any of the rights set forth in these Terms and Conditions, or to exercise any right hereunder, shall never be deemed to be a waiver of such provision and shall never affect the validity of these rights.

Article 12: XXXXX Customer Service

Entego customer service can be reached by phone at +32 470 02 42 07, by email at hello@enrosed.com or by post at the following address: Weggevoerdenstraat 51/001
3890 Tessenderlo, Belgium.


Article 13: Changes to terms and conditions
These Terms and Conditions are supplemented by other terms and conditions explicitly referred to, and Entego's general terms and conditions of sale. In the event of any conflict, these Terms and Conditions shall prevail.

Entego may amend these Terms and Conditions at any time without notice. Any purchase made after the amendment constitutes acceptance of these new Terms and Conditions by the customer.


Article 14: Evidence

The customer accepts that electronic communications and backups can serve as evidence.

Article 15: Personal data

All personal data provided by the customer is considered confidential and will be stored and processed solely within the context of the relationship between the customer and us. It will not be sold or made available to third parties without the customer's prior consent.

However, the data may be passed on to a partner who intervenes in the context of our legal obligations or who is involved in processing the transaction with the customer (for example: our accountant, a supplier, a subcontractor, etc.).

We undertake to take the best possible security measures to prevent unauthorized third parties from having access to the personal data you have communicated to us.

Customers always have the option to review the personal data we hold and request its modification or deletion, to the extent permitted by law to comply with our obligations regarding the retention of data relating to business transactions. For any information on this matter, please contact our registered office.

Article 16: Applicable law - Competent court
Belgian law applies, with the exception of the provisions of private international law regarding applicable law and the Rome I Regulation on contracts for the international sale of goods. In the event of any disputes, the courts of Limburg have exclusive jurisdiction.

Article 17: Online dispute resolution

For online dispute resolution: https://economie.fgov.be/sites/default/files/Files/Ventes/odr-informatie-ondernemingen-vrije-beroepen.pdf

Article 18: B2B – Scope of application

The provisions of this article apply to business customers (B2B) who make purchases from Entego BV (trade name: Enrosed), whether or not via the webshop, quotation, e-mail or other channels.

In the event of any conflict between these B2B provisions and the other articles, the provisions of this article shall prevail for B2B customers.

Article 19: B2B – Payment terms

For B2B orders, payment can be made in two ways:

  1. Via Royal FloraHolland auction (if and to the extent that this has been agreed in advance with the customer), and/or

  2. Directly via Entego BV (Enrosed) based on invoice or payment request, according to the agreed payment terms.

Unless otherwise agreed in writing, payment in advance applies to B2B orders.

The order will only be processed after confirmation of payment (or confirmation via the Royal FloraHolland processing if applicable).

Article 20: B2B – Delivery, collection and shipping methods (in consultation)

Due to variations in volume, fragility, and destination , delivery and shipping methods are always determined in consultation with the B2B customer. Possible options include:

  • Collection by the customer (or their carrier) at an agreed location and time;

  • Shipping via a carrier chosen by Entego BV or by the customer;

  • Pallet or volume transport for larger orders (if applicable).

Delivery times are indicative and will be confirmed after order confirmation and coordination of the chosen method.

Article 21: B2B – Shipping costs and transportation costs

For B2B orders, shipping and transport costs are not included in advance by default .

Costs will be calculated afterwards after the customer has selected the correct shipping/collection method and after weight/volume/destination have been confirmed.

Entego BV will inform the customer of the shipping cost as soon as it is known. If the customer agrees, the shipment will be scheduled.

Article 22: B2B – Transfer of risk and control upon receipt

Upon shipment, the risk of loss or damage passes to the B2B customer from the moment of delivery/handover to the carrier, unless mandatory law provides otherwise.

The B2B customer must check the goods immediately upon receipt .

Visible damage, shortages, or errors must be reported in writing within 48 hours of receipt to hello@enrosed.com , including the order number and clear photos of the packaging and goods. Late notification voids the right to file a complaint for visible defects.

Article 23: B2B – No right of withdrawal

The right of withdrawal (right of cancellation) as provided for consumers does not apply to B2B customers .

B2B orders are binding and can only be canceled or modified with the written consent of Entego BV. Any costs (including administration, handling, transport, and special orders) may be charged.

Article 24: B2B – Specially ordered and/or seasonal goods

Goods ordered specifically for B2B customers, personalized, or seasonal (e.g., Valentine's Day, Mother's Day, and New Year's Eve) may be subject to special cancellation, return, and scheduling policies. These will be communicated in advance where applicable.

Appendix 1: Model withdrawal form

[this must be communicated if the right of withdrawal applies]

Dear Customer, you only need to complete and return this form if you wish to cancel the agreement.

To [here the company should fill in its name, address and, if applicable, its fax and e-mail addresses]:

I/We (*) hereby inform you that I/we (*) revoke our/our (*) agreement of sale of the following goods (*)/provision of the following service (*):

Ordered on (*)/Received on (*):

Name(s) of consumer(s):

Consumer's address:

Signature of consumer(s) [only when this form is submitted on paper]:

Date :

(*) Cross out what does not apply.